Does TR Electronic offers Evaluation and Repair Service?
Get Your Product Checked in 6 Easy Steps:
Kevin
Last Update 6 maanden geleden
1. Assessment by Experts:
Our factory-trained technicians are ready to evaluate any part you're having trouble with. They'll identify the issue and provide solutions.
2. Reach Out to Our Service Team:
Contact our service team at [email protected]. Describe the problem you're facing, and include the part number and serial number. Feel free to make it even easier by sending a picture of the label.
3. Receive Service Documentation:
A friendly service representative will get in touch with you and share any necessary documentation for sending in the product.
* don't ship anything without this documentation!
4. Evaluation Fee:
Our evaluation fee is $205 per unit for most products. Repair fees vary by product and will be communicated to you once the assessment is complete.
5. Quick Turnaround Time:
Expect a speedy turnaround time of 2-3 weeks for most products. For lasers, safety encoders, or items requiring shipment to our facility in Germany, the process may take 8-12 weeks.
6. Learn About Findings and Repair Costs:
Once your unit has been evaluated, a representative will reach out to you with the findings and the cost of repairs. Stay informed and get your equipment back in top shape!
Have a question or need assistance? Feel free to reach out to our service team anytime.